Shipping Time

All orders currently have a 2-5 day processing time. This is subject to change depending on the season and demand.

U.S Shipping: 1-2 Weeks

International Shipping: 2-3 Weeks

Once the order ships, you will be provided with a tracking number.

Please contact us as soon as possible at:

cottoncloudembroidery@gmail.com

Return/Exchange Policy

Please be aware that all sales are final and we are unable to accept returns or exchanges. This is due to all products being custom made for each order.

If an item is damaged upon arrival, please provide photos to:

cottoncloudembroidery@gmail.com

Delayed and Lost Orders

Please note that Cotton Cloud Embroidery is not responsible for any lost or stolen packages. However, we will always accommodate someone to the best of our ability to have a situation resolved.